SmartEdge Connect.
The virtual technician
for your charging stations.
Remote debug as if a technician were plugged in over RJ45. AI-assisted diagnosis and fast remediation to cut maintenance costs and field visits.
Compact, industrial-grade, discreet box ready to mount in technical rooms. 4G antenna, RJ45 connectivity and electronics optimized for remote debug of chargers.
Why chargers go offline
CPOs face recurring challenges that hurt profitability and user satisfaction.
Internet connectivity loss
Chargers often lose their connection, making remote diagnostics impossible.
Long intervention delays
A technician must travel onsite, often taking hours or days.
High operational costs
Every onsite visit is costly: travel, time, labor, and charger downtime.
Reduced availability
During interventions, chargers are offline, impacting end users.
Our technology
A modern edge architecture that transforms charger maintenance.
Embedded hardware
High-performance, reliable edge module designed for industrial environments and long lifecycle.
Backup connectivity
Integrated 4G LTE modem with SIM and eSIM-ready to keep communication even if the main Internet link fails.
Dedicated private network
Isolated LAN with automatic IP assignment for plug-and-play integration without charger configuration.
Secure VPN tunnel
Enterprise-grade encryption for remote access, with zero public ports exposed.
AI diagnosis copilot
Correlates signals (ping/HTTP/OCPP/VPN/Internet), automates triage and recommends next actions to speed up resolution.
Edge architecture
Local processing with log archiving/transfer and remote reboot capability.
SmartEdge Connect architecture
Cloud backend
REST API for OCPP monitoring and centralized management
SmartEdge Connect
Edge module with embedded hardware, backup connectivity, and monitoring software
Charging stations
Multi-charger via RJ45 switch, continuous local monitoring
AI-assisted remote remediation
SmartEdge Connect doesn’t just raise alerts: AI helps your support teams diagnose, prioritize, and fix issues faster — with controlled, auditable actions.
Smart triage
Automatically classifies incidents by impact and likely cause (local LAN, Internet loss, OCPP, VPN…), so you act in the right place.
Diagnosis in seconds
Correlates ping, HTTP, OCPP backend, 4G status and WireGuard handshake into a clear, actionable summary.
Guided remediation (playbooks)
Recommends and (when allowed) runs safe actions: targeted checks, log collection, reboot, one‑click access.
More relevant alerts
Less noise: deduplication, site-level grouping, and enriched notifications to accelerate response.
AI = efficiency, not magic
AI relies on verifiable technical signals and controlled playbooks. Outcome: less time investigating, more issues fixed remotely, and lower support costs.
Use cases
SmartEdge Connect fits any charging environment, wired or wireless. SmartEdge Wireless Plug-and-Play for areas where cabling is impossible.
Public & private car parks
Manage tens of AC/DC chargers across multiple sites. Ideal for underground car parks where pulling cable is impossible. Instant diagnostics and preventive maintenance without travel.
- Multi-charger without cable
- 24/7 monitoring
- OPEX reduction
Corporate fleets
Keep chargers available for company vehicles. Proactive alerts and remote interventions.
- Maximum availability
- Fast support
- Immediate ROI
Residential complexes
Ensure continuous service for residents. Transparent maintenance with no service interruption.
- Continuous service
- Invisible maintenance
- Resident satisfaction
Industrial & outdoor sites
Charging for utility vehicles and electric equipment. Ideal for factories and outdoor sites where cabling is complex or impossible.
- Cable-free connection
- Industrial-grade resilience
- Plug-and-play
Savings achieved
SmartEdge Connect transforms maintenance economics for EV chargers.
Cost comparison per intervention
| Cost item | Without SmartEdge | With SmartEdge | Savings |
|---|---|---|---|
| Technician travel | €500 | NaN€ | -€400 |
| Intervention time | €200 | NaN€ | -€180 |
| Charger downtime | €150 | NaN€ | -€140 |
| Total cost per intervention | €850 | NaN€ | -€720 |
Average saving per intervention: €720
With 10 interventions per month, annual saving: €86,400
SmartEdge Connect features
A complete solution for remote maintenance of charging stations.
RJ45 remote debug
Full access to the charger as if a technician were directly plugged in, even if the charger lost Internet.
Multi-charger without cable
Debug multiple chargers simultaneously without cabling. Perfect for underground, outdoor, or industrial sites where pulling cables is impossible. Truly plug-and-play.
4G fallback + eSIM-ready
Integrated LTE modem with physical SIM and eSIM-ready to keep connectivity even when the site is down.
Encrypted VPN tunnel
Enterprise-grade encryption for remote access with no exposed public ports. Maximum security.
Automated monitoring
Auto-discovery, multi-level health checks, and OCPP monitoring via backend REST. Automatic alerting on anomalies.
Remote reboot
Reboot chargers remotely via HTTP API or SSH depending on charger support.
Log upload
Automatic compression and upload of logs for deep incident analysis.
Plug-and-play
Setup in under 30 minutes. No configuration required on chargers; they stay on DHCP.
Compatibility and standards
SmartEdge Connect is compatible with the full charger ecosystem.
Compatibility and standards
- OCPP 1.6 and 2.0.1
- AC and DC chargers
- All major manufacturers
- Standard Ethernet networks
- Multi-communication protocols
Supported protocols
SmartEdge Connect works with any charger using OCPP over standard Ethernet. No charger modification required.
Security and architecture
Security is at the core of SmartEdge Connect. Your data and infrastructure stay protected.
Enterprise-grade encryption
VPN tunnel with end-to-end encryption. No data sent in clear text.
No exposed ports
SmartEdge exposes no public ports. Only the secure VPN tunnel is used for remote access.
No hardcoded secrets
All VPN keys and API tokens are securely stored, never hardcoded in code.
Isolated LAN
Dedicated private LAN fully isolated from the rest of the infrastructure for stronger security.
Secure architecture
Cloud backend
Secure REST API with token authentication
Secure VPN tunnel
Point-to-point encryption, zero exposed ports
SmartEdge Connect
Isolated edge module with dedicated private LAN
Frequently asked questions
Everything you need to know about SmartEdge Connect
Ready to transform your maintenance?
Cut operational costs and increase charger availability starting today.